RESERVATIONS & ROOM ALLOCATION

A booking is more than a room number.

Guests book a room type. Your team allocates a real, numbered room, automatically or by hand, and can move the guest later without disturbing the booking.

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WHAT IT DOES

Reservations & room allocation.

Many small-hotel tools are a booking log: they record that someone has a room, not which room. invenCue tracks the physical room a guest is actually in, because that is what housekeeping, maintenance and the front desk all need to know.

Reservations follow a full lifecycle from enquiry through to checked out. A date-navigable arrivals, departures and in-house view shows any day, not just today, so the front desk can plan ahead.

Room types and real rooms, kept separateSell a Superior Double and decide which physical room it becomes later. The booking and the room are separate records, so changing one does not break the other.

Automatic or manual allocationLet invenCue assign a suitable room, or choose one yourself. Either way the decision is recorded.

Specific room requests and adjoining roomsRecord a guest's preferred room, and keep connecting or adjoining rooms together for families and groups.

Relocations and upgradesMove a guest to another room or upgrade them mid-stay while the reservation and its history stay intact.

Group and multi-room bookingsHandle one reservation covering several rooms and guests, from the first enquiry through to checkout.

A full allocation historySee every room a guest has been in and every change that was made, which is useful when a guest queries their stay.

QUESTIONS

Good to know.

What is the difference between a room type and a room?

A room type, such as a Superior Double, is what a guest books. A room is the physical, numbered room they stay in. invenCue keeps the two separate so you can allocate and re-allocate rooms without changing the booking.

Can I move a guest to a different room?

Yes. Guests can be relocated or upgraded, and the reservation and the allocation history are preserved.

Does invenCue handle group bookings?

Yes. A single reservation can cover multiple rooms and guests.

SEE THE WORKING PRODUCT

Step inside invenCue.

Choose a test user on the login page and explore the live system. Try different roles to see how the workspace changes for the people running your hotel.

Open the live demo

No registration required

or talk to us about your hotel